Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Computer Trading Ltd’s (CTL) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘CTL’ or ‘us’ or ‘we’ refers to the owner of the website whose registered address is 433 upper Richmond Road , West ,SW14 7PJ, London . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
 
WARRANTY, REPAIRS & RETURNS

All of our new and ex-display products come with a 12 months warranty (unless otherwise stated).

All refurbished PC’s & laptops are supplied with 30 days warranty

Please keep all original packaging until you are sure you are happy with supplied equipment.

The warranty doesn’t cover faults caused by neglect, accident or wear & tear

Any attempt to carry out a repair on your own will make the warranty void. This includes changes or replacement to hardware parts and overclocking

If the fault with your product occurs within its guarantee period ( 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

If you wish to return any equipment within 7 days under the no quibble, not satisfied or equipment not suitable warranty, please call 02034174640. Note: Carriage costs are not refundable.As soon as we receive the equipment and check that everything has been returned in good working order, depending on your payment method either your credit card will be re-credited or a cheque will be raised and posted immediately.

Please be aware that if the equipment is incorrectly packed and transit damage arises we will not be in a position to offer a refund.

The product must be returned in a “new” like state. We reserve the right to charge a restocking fee if the goods are not in this condition.

The product has not have been used or installed or had any data inputted.

Should we be unable to supply an identical model you will be offered a comparable replacement or a full refund.

CTL’s warranty covers hardware only, NOT software. All PC’s & laptops are supplied with operating system (unless stated otherwise). In many cases the operating system is pre-installed and no disks are supplied. It is your responsibility to make a backup of your software & data as CTL cannot be held responsibile for any data loss or the need for reinstallation of software. If you need assistance in reinstalling your software, we will be only to happy to help, but it will be a CHARGEABLE item and the item will need to be returned to ou service centre in Richmond.

If you experience any problems outside of the warranty period please do not hesitate to call us. If we can help we will. We do not consider you a customer only until the warranty expires.

We won’t cancel or refund your order if:

– you failed to provide us proof of purchase

– product has been damaged due to neglect or improper use

– the 7 days period has expired

– product has been damaged due to unauthorised repair

 
DELIVERY
 
Computer Trading Ltd shall not be held responsible neither for delays in delivery nor losses in profits as a consequence of late delivery.
 
Customer are obliged to inspect the goods upon delivery and inform Computer Trading IMMEDIATELY about any physical damage to the packaging or the product itself.
 
The risk of damage or loss of the goods will be passes to the customer after delivery.